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Acme EngineeringLast 30 days
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Discovery, authentication, field mapping, and backfill — in that order.
Legacy CSV / Jira export
Import ticket history with zero setup
No field mapping required — every row becomes a canonical ticketing signal, including rows with no category on file.
Interview transcripts (Phase 1b)
Upload only with recorded consent
Opt-in file upload (VTT/txt/docx) only — no live meeting-tool auto-ingestion exists in this phase.
Ambient chat (Phase 2)
Mine only allow-listed channels
Allow-listed channel: #support-eng. Opted out: sam@acme.com.
Source
Pick a signal type and vendor
Authenticate
OAuth2, API key, or token
Field mapping
Map source fields to the canonical model
Backfill
Historical import range